Equilibrium Nutrition: Ambassador FAQs 2

Equilibrium Nutrition Affiliate FAQ

Here are answers to some of our frequently asked questions about becoming an Equilibrium Nutrition (EN) ambassador.

Q:  Who is eligible to become an EN ambassador?

A:  Those completing our Integrative Health Practitioners (IHP) Level 1 or Level 2 Certification course or who are a Faster Way to Fat Loss health coach or member will be automatically approved.  

Please be sure to select these applicable check boxes when you fill out the application form.

If you are not a member of either of these groups, these are some general requirements we look for in an ambassador:
  • A health professional, i.e. a health coach, fitness professional or other health influencer, actively working with clients.
  • Active on social media, with a highly engaged audience.

Q:  How do I become an ambassador?

A:  Please go to: https://equilibriumnutrition.refersion.com to fill out and submit an application form. Once approved, you will receive an email with your unique affiliate link and sign in details for our affiliate platform called Refersion.

Q:  The application form asks for my website and social media account information. Do I need to include that to become an ambassador?

A:  If you are an Integrative Health Practitioner (IHP) student enrolled in the certification course and do not yet have your website or social accounts active, not to worry! Simply type "N/A" in those related fields, but be sure to check that box indicating you are part of IHP.

For all others, as part of the application process, we do like to ensure you will be promoting our brand and products 
appropriately. If you do not include the links when you apply, we may need to reach out for additional information to ensure you meet the requirements.

Q:  What is the commission structure for the products I sell?

A:  Commission on product sales are as follows:

  • 20% for most Equilibrium Nutrition products
  • 10% for lab tests (excluding genetic testing)

For Faster Way to Fat Loss health coaches and members:

  • 10% for co-branded FWTFL products

Q:  If I don’t want to make a commission, can I pass the commission rate on to my clients as a discount?

A:  Unfortunately the system is set up only to recognize when clients have used your unique link and then provide you with credit/commision for the sale. It is not set up with the option to provide your commission rate as a discount.

Those who do not wish to make a profit on the products however are welcome to use creative ideas to give back to their clients! For example, we have had ambassadors save their commissions and use the money earned to purchase products that can then be used for client giveaways etc.

Q:  How can I track purchases and sales generated through my unique link?

A:  When your application is approved, you will receive an email containing your unique affiliate link as well as details on how to log into Refersion, the system we use for our ambassador/affiliate program.

When you login, you will have access to a personalized dashboard, which will provide information including your latest conversions, payouts and more. 

Q:  How long will it take to receive a payout on the commission I earn?

A:  Each time a client makes a purchase through your unique link, it will show up in the Refersion system as a conversion. Conversions may take up to 61 days to be approved to account for our standard return window, however Equilibrium Nutrition experiences a less than 1% return rate!

Once your conversions are approved, they will be processed in accordance with our processing schedule, which is every other Friday. This means when you have a conversion that is approved, it may take up to 2 weeks for your payout to be processed.

You can see the status of your sales anytime through your Refersion dashboard.

Q:  How do I receive payment on approved conversions? Do I need a PayPal account?

A:  The Refersion system you will be using is integrated exclusively with PayPal. Payments are processed solely using this method, which means you will need to create a PayPal account and enter your associated PayPal email address in the Refersion system in order to receive payment on your conversions.

Q:  How do I create additional links to individual product pages?

A:  The refersion system will automatically provide you with a unique link to the main Equilibrium Nutrition store. Each link contains a code at the end.


To direct clients to an individual product or other private page, you will need to ensure your unique code is attached to the link. The Refersion system can help you create these links. Watch this quick video for instructions (may require Adobe Flash player).

You can also simply copy your unique code, starting at the "?" and tag it on to the end of any page you would like to send your clients to.

Q:  What is my client forgets to use my unique link?

A:  Unfortunately your unique link is the only way we are able to track your sales and therefore the commission you are owed. If your clients do not use your link to shop, we will not be able to provide payment on those sales.

Q:  Does this program provide my friends/family/clients with a discount?

A:  No. This is a commision based program, meaning you earn payments for product purchased that are associated with the unique tracking link you share. There is no product discount associated with your link.

That said, Equilibrium Nutrition will from time to time offer promotions. When that happens, we will share the promotion details with you and you can pass the offer on to your clients by creating a link to the offer page.

See the above FAQ “How do I create additional links to individual product pages?” for instructions on how to do this.

Q: Can EN provide me with a code instead of a link to share?

A:  We understand that sharing a code instead of a link can be helpful, especially to those who are active on social media. Unfortunately, at this time, we are only able to provide links. Please check back as we work to add this capability in the future.

As an alternative option, your dashboard will also provide you with an option to shorten your affiliate link using bit.ly


How Easy Pay Works

We are excited to make it easier than ever to access the world’s best at-home Functional Medicine Lab Tests -- allowing you an affordable way to get to the root cause of your biggest health challenges.

By selecting our “Easy Pay Available” option, you will be able to pay for your labs purchase in 3 equal payments:

Prior to each automatic payment being processed, we will notify you by email that your card will be charged.

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